Privacy Policy

Last Updated: [10/02/2026]

This document contains the Privacy Policy, Terms and Conditions, and Accessibility Policy for P & H Commercial Ltd, Trading As The Latte Room. By using this website, you agree to these policies.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit or interact with our website. By using this website, you consent to the practices described here.

Information We Collect

We may collect information that helps us provide and improve our services, including:

Personal information you provide: such as your name, email, phone number, address, or payment details when you submit forms, register for events, subscribe to blogs, or purchase products.
Automatically collected information: including IP address, browser type, device type, and website usage, collected via cookies and analytics tools.
Payment information: processed securely via Wix’s payment providers. We do not store your full payment details on our servers.

How We Collect Information

We collect information in the following ways:

When you submit contact, enquiry, booking, or subscription forms
When you register for events, purchase products, or use services
When you interact with Blog posts or other website content
When cookies and analytics tools are used to improve website performance, functionality, and security

Why We Collect Your Information

Your information is collected to:

Operate, maintain, and improve the website and its features
Respond to enquiries, provide services, process bookings or purchases
Communicate with you regarding services, events, updates, or promotions
Analyse user behaviour to improve website experience and usability
Comply with legal obligations or protect against fraud and misuse

How Information Is Stored and Shared

The website is hosted on Wix.com, which provides secure servers protected by firewalls and encryption. Payment transactions are processed in compliance with PCI-DSS security standards.

We do not sell, trade, or rent your personal information. Information may be shared only:

When required by law
With service providers necessary to deliver services, events, or shop products
To protect against fraud, security risks, or misuse of the website

Cookies and Tracking

Cookies are used to improve functionality, security, and user experience. They may be used to:

Recognise returning visitors
Enable form submissions, bookings, event registrations, or shop purchases
Track engagement with Blog posts and other content
Analyse website performance and security

Wix standard cookies may include, but are not limited to: XSRF-TOKEN, hs, svSession, SSR-caching, TS* cookies, bSession, fedops.logger.sessionId, _wixAB3, server-session-bind, and client-session-bind. You can manage or disable cookies through your browser settings or via the cookie banner on this website. More information is available at allaboutcookies.org.

Communications

We may contact you by email or other channels if you:

Submit enquiries, forms, or comments
Register for events or services
Subscribe to Blogs or newsletters
Make purchases in the online shop

Marketing communications are sent only if you have opted in, and you can unsubscribe at any time.

Your Rights

You have the right to:

Access personal data we hold about you
Request correction or deletion of your data
Withdraw consent for communications or processing

To exercise these rights, contact i nfo@thelatteroom.com.

Updates to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with an updated “Last Updated” date.

Terms and Conditions

These Terms and Conditions govern your use of this website. By using this website, you agree to these Terms.

Website Ownership and Services
This website is owned and operated by P & H Commercial Ltd, Trading As The Latte Room and provides:

Services and bookings
Blog content and resources
Event listings and registration
Online shop functionality and purchases

These Terms form a legally binding agreement between users and P & H Commercial Ltd, Trading As The Latte Room.

Eligibility
To use the website, you must:

Be at least 18 years old or of legal age in your jurisdiction
Have legal authority to enter into binding agreements
Use the website for lawful purposes only

Use of Website Features
By engaging with the website’s features, including Blog, Events, Services, or Shop, you acknowledge that:

Your personal information may be collected and processed as described in our Privacy Policy
Any content submitted (e.g., comments, reviews) may be displayed publicly
You will not submit content that is illegal, offensive, defamatory, or infringes on third-party rights

Bookings, Purchases, and Payments
When booking services, registering for events, or making purchases:

You confirm that you have reviewed all relevant details before completing the transaction
Bookings, registrations, or purchases are legally binding
Prices, availability, and terms may change without prior notice
Payments are processed securely via Wix’s PCI-DSS compliant payment providers

Cancellations, Refunds, and Returns
Cancellations, refunds, and returns are subject to the terms specified at the point of booking or purchase. No-shows or late cancellations may be non-refundable. Contact info@thelatteroom.com to cancel or reschedule.

Limitation of Liability
While we strive for accuracy and availability, we do not guarantee uninterrupted access or error-free content. To the fullest extent permitted by law, P & H Commercial Ltd, Trading As The Latte Room is not liable for any loss or damage arising from use of the website.

Intellectual Property
All content, images, logos, and materials on this website are the property of P & H Commercial Ltd, Trading As The Latte Room or its licensors. You may not copy, reproduce, or distribute content without permission.

Communications
By submitting forms, registering, subscribing, or purchasing, you consent to communications regarding your activity. Marketing emails are sent only if opted in, with the ability to unsubscribe at any time.

Updates to Terms
We may update these Terms periodically. Changes will be posted here with a revised “Last Updated” date.